Limelife Terms & Conditions

Terms & Conditions

Services and Equipment

We will endeavour to supply the services and equipment in accordance with your booking at all times. Our equipment will always be in good order and left clean and tidy for your arrival. You will return the equipment to us at the end of a hire period in the same condition as when the equipment was first provided, subject to any wear and tear that is consistent with normal and reasonable use.

We may, at our discretion, ask for a Good Housekeeping deposit and reserve the right to deduct an amount equivalent to the extent such equipment is not returned to us in the same condition or a reasonable condition.

You shall not let anyone other than yourself use our equipment unless you have notified us by email that this is the case.

Cancellations & Refunds

See our Festival Glamping Packages Page for cancellations made in advance of the Festival by you.

For all other Bookings - all cancellations and refunds are at the sole discretion of Limelife and we reserve the right at all times to retain 25% of any monies paid to cover administration/preparation costs & expenses.

If a Booking is cancelled by us - we will refund your entire booking.

If a Festival/Event is postponed to another date we will transfer your booking to that new date. If you cannot make that new date any refunds we give will be at our sole discretion.

If a Festival is cancelled/abandoned for reasons not known to us we will endeavour to refund you the entire price of your booking. This process may take a while but our best endeavours will go in to ensuring you are refunded.

If a Festival is abandoned after set up has commenced/finished or you have begun using our services and equipment any refund, full or partial, we give will be at our sole discretion.

For extra peace of mind we recommend you take out event insurance to cover any possible losses, ie wedding/event insurance or as you would booking a hotel/holiday etc.

In General....

Be nice, kind and considerate to our Staff and to all others around you at all times.

Take care of yourselves and your tent.

Do not cross over guy ropes - walk round the tent/s.

Make sure you are aware of all rules/regs/info you require before attending an event as we are only providing a service and equipment, we do not own or operate events and have no responsibility for anything other than what we provide (we do endeavour of course to help in any way and problem solve as quickly as possible where and when we can if it relates to the service and equipment we do provide).

Note that bookings DO NOT include Event Tickets. They should be booked independent of your booking with us.

Enjoy and behave - we do reserve the right to refuse admission or eject customers who do not behave.

Liability

We will not be liable for any property damage or theft. We recommend that you do not leave anything valuable in tents, pamper areas or reception at any time unattended.

Fires/BBQ's/Smoking/Naked Flames are all STRICTLY forbidden in and around our tents as all of these things carry serious risk to our equipment, personnel and persons using the tents. If anyone is found to be in breach of this we do reserve the right to remove you from your tent without hesitation or refund.

Children

Children under the age of 18 must be accompanied by an adult (21 or over). Proof of identity and age must be provided on request. Adults must be glamping with any children and cannot leave them unaccompanied at any time